Terms & Conditions — hi177 Online Casino & Sportsbook

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hi177 ("hi177", "we", "us", "our"), the operator of the online gaming platform accessible at hi177.app. These Terms govern your use of all services, features, games, promotions, and content made available through the hi177 platform, including but not limited to the online casino lobby, sportsbook, live dealer tables, and slot games.

By creating an account on hi177, logging in, depositing funds, or accessing any game or feature on the platform, you unconditionally accept these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease using hi177 and close your account. Your continued use of the platform following any notification of updates to these Terms constitutes acceptance of the revised version.

hi177 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will provide reasonable notice to registered players via the email address associated with your account or through a prominent notice on the platform. It is your responsibility to review these Terms periodically to ensure you remain aware of the current provisions.

Access to and use of the hi177 platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You must be at least 18 years of age. hi177 is an adults-only platform and does not permit the registration or use of accounts by individuals under 18. This requirement is absolute and non-negotiable.
• You must be a natural person. Corporate entities, automated systems, bots, and non-human agents are prohibited from registering accounts or using the platform.
• You must not be subject to self-exclusion on hi177 or any other gambling platform with which hi177 maintains a shared exclusion database.
• You must not be acting as an agent, proxy, or nominee for any other individual, whether to circumvent eligibility restrictions or for any other purpose.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

hi177 employs age verification procedures and reserves the right to request documentary proof of age (such as a government-issued National ID Card, passport, or birth certificate) from any player at any time. Failure to provide satisfactory age verification documents within a reasonable time frame may result in the suspension or permanent closure of your account, with any pending withdrawals held until verification is completed.

Where a player is found to be under 18 years of age after account creation, their account will be permanently closed with immediate effect, all games played will be declared void, and any funds in the account will be returned to the source payment method used for deposit. hi177 will not profit from underage gambling.

hi177 strongly supports responsible gaming and provides tools including deposit limits, session timers, and self-exclusion to help all players — of any age — maintain control over their gambling activity. Further details are available on our Responsible Gaming page.

Each player is permitted to hold one (1) account on hi177. The creation of multiple accounts by the same individual ("duplicate accounts") is strictly prohibited and constitutes a breach of these Terms. Where duplicate accounts are identified, hi177 reserves the right to close all accounts associated with that individual, void all gameplay conducted across those accounts, and withhold any associated funds pending investigation.

Registration Information

When registering an account on hi177, you are required to provide accurate, complete, and current information including, but not limited to, your full legal name, date of birth, mobile number, and preferred payment method. You agree to promptly update your account information if any details change after registration.

hi177 reserves the right to verify the identity of any player at any point during the account lifecycle. This may include requesting one or more of the following documents:

• A copy of a valid government-issued photo identification (National ID Card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or other official document dated within the last three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account displaying your registered mobile number)

Account Security

You are solely responsible for maintaining the confidentiality of your hi177 account credentials, including your username and password. You must not share your login details with any other person. hi177 will not be held liable for any loss or damage arising from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately at [email protected].

Account Currency

All hi177 accounts are denominated in Bangladeshi Taka (৳ / BDT). All balances, deposits, withdrawals, bonuses, and game stakes are displayed and processed in BDT. No currency conversion is applied, and no foreign exchange fees are charged by hi177 in connection with BDT transactions.

hi177 supports a range of deposit and withdrawal methods tailored to the needs of players in Bangladesh. All financial transactions on the platform are processed in Bangladeshi Taka (৳).

Accepted Payment Methods

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfers: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (where available)

Deposits

The minimum deposit on hi177 is ৳200. Deposits made via bKash, Nagad, and Rocket are typically credited to your hi177 account within 60 seconds of confirmation. Bank transfer deposits may take longer depending on the processing times of the respective financial institution. hi177 does not charge any fees on deposits; however, your payment provider may apply its own transaction fees, for which hi177 accepts no liability.

All deposits must originate from a payment account registered in your own name. Third-party deposits — that is, deposits funded by a payment account belonging to another person — are strictly prohibited and will result in the immediate suspension of your hi177 account pending investigation.

Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the most recent deposit, in accordance with our anti-money-laundering policy. hi177 aims to process all withdrawal requests within 24 hours of approval; actual receipt of funds depends on the processing times of the recipient payment service.

Before processing a withdrawal, hi177 may require you to complete identity verification (KYC) procedures. Withdrawals will not be processed to third-party accounts. hi177 reserves the right to request additional documentation before releasing funds where fraud, money laundering, or any other suspicious activity is suspected.

hi177 offers bonuses and promotional incentives to both new and existing players from time to time. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms and must be read in conjunction with them. In the event of any conflict between the specific promotion terms and these general Terms, the specific promotion terms shall prevail.

General Bonus Rules

• Bonuses are offered at hi177's sole discretion and may be amended, withdrawn, or replaced at any time without prior notice.
• Each bonus offer is available to one account per player, per household, per device, and per IP address unless the specific promotion terms state otherwise.
• Bonus funds are credited to a separate bonus balance and must be wagered in accordance with the applicable wagering requirements before they can be transferred to your withdrawable cash balance.
• Wagering requirements, where applicable, will be clearly stated in the individual promotion terms. Failure to meet wagering requirements within the specified time frame will result in the forfeiture of the bonus and any associated winnings.
• hi177 reserves the right to withhold, cancel, or reclaim any bonus — and any winnings derived from that bonus — where there is evidence of bonus abuse, the creation of duplicate accounts, the use of software tools to gain an unfair advantage, or any other violation of these Terms.

Wagering Contributions

Not all games contribute equally toward bonus wagering requirements. Slot games typically contribute 100% of each wager placed toward wagering requirements, while live casino games (including baccarat, roulette, and blackjack) may contribute at a lower rate. The exact contribution rates applicable to each promotion are specified in the individual promotion terms.

As a registered player on hi177, you agree to use the platform in good faith and in compliance with all applicable laws and these Terms. The following conduct is expressly prohibited and constitutes a material breach of your agreement with hi177:

• Registering more than one account, whether under your own name or under a false identity
• Providing false, incomplete, or misleading registration information
• Using the platform if you are under 18 years of age
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game, feature, or betting market on hi177
• Exploiting software errors, glitches, or technical vulnerabilities to gain an unfair advantage
• Engaging in any form of collusion, match-fixing, or coordinated play designed to manipulate game outcomes or betting markets
• Attempting to launder money or use hi177 as a vehicle for any financial crime
• Harassing, threatening, or abusing hi177 staff or other players via any communication channel
• Reverse-engineering, decompiling, or otherwise attempting to access the source code of any hi177 software or system
• Sharing your account credentials with any third party or allowing any other person to use your account

hi177 reserves the right to investigate any suspected violation of these obligations. Where a violation is confirmed, hi177 may, at its sole discretion and without prior notice: suspend or permanently close the account; void any gameplay conducted in breach of these Terms; withhold or forfeit any balance in the account; and/or report the matter to the relevant authorities.

All games available on hi177 — including slot games, live casino table games, crash games, and sports betting markets — are subject to the individual game rules published by the respective game studio or content provider. It is your responsibility to familiarise yourself with the rules of each game before placing a wager. hi177 accepts no liability for losses arising from a player's failure to understand applicable game rules.

Random Number Generators

All hi177 casino games that utilise a random number generator (RNG) are supplied by certified game studios including NetEnt, Microgaming, Pragmatic Play, and Spribe. The RNGs underpinning these games are independently tested and certified to produce genuinely random, unpredictable outcomes. hi177 does not manipulate game outcomes and has no ability to influence the result of any certified RNG-based game.

Live Dealer Games

Live dealer games on hi177 are streamed in real time from certified studio facilities operated by Evolution Gaming, Pragmatic Play Live, Ezugi, and SA Gaming. The conduct of dealers and the operation of game equipment within those studios are governed by the rules and oversight procedures of the respective provider. hi177 is not the operator of the live dealer studios and accepts no liability for any technical issue originating within a third-party studio environment.

Sports Betting

All sports betting markets on hi177, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers series), baseball, and other sports, are governed by our Sportsbook Rules, which are published separately and incorporated by reference into these Terms. In the event of a dispute regarding the settlement of a sports bet, the decision of hi177's trading team is final, subject to the complaints procedure set out in Section 11 of these Terms.

Void and Cancelled Games

hi177 reserves the right to void any game, round, or bet where a technical malfunction, data feed error, human error, or any other exceptional circumstance has materially affected the integrity of the outcome. In such cases, all wagers placed on the affected game or event will be refunded to the player's account at the original stake value.

Players may close their hi177 account at any time by contacting the support team at [email protected]. Upon receiving a closure request, hi177 will process any pending withdrawal of the remaining real-money balance to the player's verified payment method before deactivating the account. Bonus balances that have not met applicable wagering requirements will be forfeited upon account closure.

Suspension and Closure by hi177

hi177 reserves the right to suspend or permanently close any player account, at its sole discretion and without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Provision of false or misleading registration information
• Failure to complete identity verification within the time frame specified by hi177
• Suspected or confirmed underage gambling
• Suspected or confirmed money laundering, fraud, or any other criminal activity
• Suspected or confirmed use of automated software or unfair advantage tools
• A valid self-exclusion request submitted by the account holder
• Any other conduct that hi177 reasonably considers to be harmful to the integrity of the platform, to other players, or to hi177 itself

Where an account is suspended or closed by hi177 due to a breach of these Terms, the real-money balance in the account may be withheld pending the outcome of any investigation. hi177 will communicate the outcome of any such investigation to the player within a reasonable time frame.

Self-Exclusion

Players who wish to take a break from gambling may request a temporary self-exclusion period (ranging from 24 hours to 12 months) or a permanent self-exclusion via their account settings or by contacting [email protected]. During any self-exclusion period, the player's account will be suspended and no deposits, gameplay, or withdrawals will be permitted. Players are encouraged to use this tool proactively if they feel that their gambling is becoming problematic.

All content on the hi177 platform — including but not limited to the hi177 brand name, logo, website design, software, graphics, text, game assets, promotional materials, and user interface elements — is the exclusive intellectual property of hi177 or its licensed content providers, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hi177 platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include any right to:

• Reproduce, copy, distribute, or publicly display any hi177 content without prior written consent
• Create derivative works based on hi177 content or software
• Use the hi177 brand name, logo, or trademarks in any commercial context without authorisation
• Scrape, crawl, or systematically extract data from the hi177 platform

Any unauthorised use of hi177's intellectual property constitutes a breach of these Terms and may expose you to civil and criminal liability under applicable law. hi177 reserves all rights not expressly granted in these Terms.

To the fullest extent permitted by applicable law, hi177 and its officers, directors, employees, agents, and licensors shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the hi177 platform, including but not limited to:

• Loss of funds due to gambling losses (all gambling involves inherent financial risk that you accept upon use of the platform)
• Loss arising from technical malfunctions, interruptions, server downtime, or connectivity failures
• Loss arising from the actions or omissions of third-party payment providers, game studios, or live dealer operators
• Loss arising from unauthorised access to your account resulting from your failure to maintain adequate credential security
• Loss of data, profits, revenue, or business opportunity of any kind

hi177's total liability to you in connection with any single claim or series of related claims arising out of your use of the platform shall not exceed the total amount deposited by you into your hi177 account in the 30 days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude hi177's liability for death or personal injury caused by its proven negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable to hi177's operating jurisdiction.

Complaints Procedure

If you wish to raise a complaint regarding any aspect of your hi177 experience — including but not limited to game outcomes, withdrawal processing, bonus disputes, or account treatment — you should follow the procedure below:

1. Step 1 — Contact Support: Submit your complaint in writing to [email protected], clearly stating your account username, the nature of the complaint, the date and time of the relevant event, and any supporting evidence (such as screenshots or transaction references). Our support team will acknowledge your complaint within 24 hours.
2. Step 2 — Escalation: If you are not satisfied with the initial response from our support team, you may request that your complaint be escalated to our senior disputes team. We will endeavour to provide a full written resolution within 14 calendar days of escalation.
3. Step 3 — Final Decision: If a resolution cannot be reached through the internal process, hi177 will provide a final written decision. You acknowledge that hi177's decisions on matters of game integrity, bet settlement, and bonus application are final, provided that the decision-making process has followed these Terms and any applicable game or promotion rules.

hi177 is committed to resolving all player complaints fairly, promptly, and transparently. All complaint correspondence should be conducted in English and directed exclusively to [email protected].

hi177 reserves the right to revise, update, or replace these Terms & Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. For material changes — those that significantly alter your rights or obligations as a player — hi177 will provide advance notice via the email address registered to your account or through a prominent notice displayed on the platform upon your next login.

Your continued use of the hi177 platform after the revised Terms have been published and any notice period has elapsed constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must cease using the platform and request account closure before the updated Terms take effect.

It is your responsibility to check this page regularly to stay informed of any changes. hi177 recommends reviewing these Terms at least once per month. The current version of these Terms supersedes all previous versions and is the definitive statement of the agreement between you and hi177.

For questions about these Terms or any aspect of the hi177 platform, please contact our support team at [email protected]. All enquiries should be submitted in English and will be responded to within one business day during Bangladesh Standard Time (BST, UTC+6) business hours.